Terms and Conditions

SHACK ENTERTAINMENT LIMITED
TERMS AND CONDITIONS
Last updated: 14 June 2026 | Version 1.0
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Shack Entertainment website, services, platforms, and
any associated digital properties (collectively, the “Services”). By accessing or using the Services, you agree to be
bound by these Terms.
Shack Entertainment Limited (“we”, “us”, “our”) is a UK-registered company operating in the live arts and
entertainment sector. Our Services include but are not limited to: event production and ticketing, artist representation
through Artists Unlimited, live performance programming via The Live Exchange, news and editorial content through
Shack News Network, and related creative industry services.
If you do not agree to these Terms, you must not use the Services.
2. Definitions
3. Use of Our Services
4. Intellectual Property
5. Events and Ticketing
6. Privacy and Data Protection
We take your privacy seriously. Our use of personal data is governed by our Privacy Policy, which is available
separately and forms part of these Terms:
• We collect only the data necessary to provide and improve our Services
• We process data in accordance with UK GDPR and the Data Protection Act 2018
• We never sell your personal data to third parties
• You may exercise your data subject rights (access, rectification, erasure, portability) by contacting us
• Cookies and similar technologies are used where necessary — see our Cookie Policy for details
7. Third-Party Links and Services
The Services may contain links to third-party websites, services, or integrations (including social media platforms,
payment processors, analytics providers, and creative tools). These links are provided for convenience only.
We do not endorse, control, or assume responsibility for the content, accuracy, or practices of any third-party site or
service, any transactions or interactions you have with third parties, or the privacy policies or data practices of third
parties.
Your use of third-party services is governed by their own terms and conditions.
8. Disclaimers and Limitation of Liability
9. Indemnification
You agree to indemnify and hold harmless Shack Entertainment Limited, its directors, officers, employees, agents, and
affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising
from:
• Your breach of these Terms
• Your use or misuse of the Services
• Any content you submit, post, or share through the Services
• Any violation of third-party rights caused by your use of the Services
10. Termination
We may suspend, restrict, or terminate your access to the Services at any time, with or without cause, and with or
without notice. Reasons include but are not limited to: breach of these Terms, extended account inactivity, legal or
regulatory requirements, or business decisions affecting service availability.
Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive
(Intellectual Property, Indemnification, Limitation of Liability, Governing Law) will remain in effect.
11. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will post the updated version on
the Services with a revised date, notify registered users by email where practicable, and provide reasonable notice
before changes take effect.
Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the
courts of England and Wales.
13. Contact Us
For questions about these Terms, privacy concerns, or any other matter:
Shack Entertainment Limited
Email: [to be inserted]
Website: www.shackentertainment.co.uk
Registered address: [to be inserted]
Company registration number: [to be inserted]
Term
Meaning
“Services”
“User” / “You”
All websites, applications, APIs, tools, events, content, and services provided by Shack Entertainment
Any person or entity that accesses or uses the Services
“Content”
“Artist”
Text, images, audio, video, designs, data, and any other material published on or through the Services
Any independent creative talent represented, exhibited, or featured through our ecosystem
“Event”
3.1 Eligibility
Any live performance, exhibition, show, gathering, or programmed activity organised by Shack Entertainment
You must be at least 18 years old to use the Services, or have the consent of a parent or legal guardian. By using the
Services, you represent that you meet this requirement.
3.2 Acceptable Use
You agree to use the Services only for lawful purposes and in a way that does not:
• Infringe the rights of any third party (IP, privacy, contractual)
• Violate applicable law, regulation, or ordinance
• Interfere with or disrupt the Services, servers, networks, or connected systems
• Upload, transmit, or distribute malware, viruses, or harmful code
• Attempt unauthorised access to any part of the Services or accounts
• Collect personal data about other users without consent
• Misrepresent identity, affiliation, or authority
• Engage in harassment, abuse, discrimination, hate speech, or threatening behaviour
3.3 Account Security
Where the Services require an account, you are responsible for maintaining the confidentiality of your login
credentials, all activities under your account, and notifying us immediately of suspected unauthorised access. We
reserve the right to suspend or terminate accounts that breach these Terms.
4.1 Our Content
All original content on the Services — text, graphics, logos, design elements, photography, video, audio, code, and
branding — is owned by Shack Entertainment Limited or its licensors and is protected by UK copyright law, trademark
law, and international IP conventions. You may not reproduce, distribute, modify, create derivative works from, publicly
display, or exploit any content without prior written permission.
4.2 Artist Content
Artists retain full ownership of all creative works they produce, exhibit, or submit through our ecosystem. Where we
feature Artist Content (on websites, at exhibitions, social media), we do so under licence from the Artist. Specific terms
are set out in individual agreements.
4.3 User-Generated Content
Where users submit, post, or share content, you grant Shack Entertainment a non-exclusive, worldwide, royalty-free
licence to use, reproduce, modify, and display that content solely for operating and promoting the Services. You retain
ownership and may request removal at any time.
4.4 Trademarks
“Shack Entertainment”, “Artists Unlimited”, “The Live Exchange”, “Shack News Network”, and associated marks are
trademarks of Shack Entertainment Limited. Nothing grants you the right to use them without prior written consent.
5.1 Event Listings
Event information is provided in good faith but subject to change. We endeavour to notify users of significant changes
where possible, but accept no liability for changes made after publication.
5.2 Tickets
• All sales are final unless otherwise stated in event-specific terms
• Refund/exchange policies vary by event — stated at point of purchase
• Not responsible for tickets purchased through unauthorised resellers
• Lost/stolen/damaged tickets may not be replaceable — contact us for assistance
5.3 Event Conduct
By attending a Shack Entertainment event, you agree to comply with venue rules and staff instructions, behave
respectfully toward artists, staff, and attendees, not record audio/video where prohibited, and accept that we may
refuse entry or remove individuals whose behaviour disrupts the event.
8.1 No Warranties
The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we make no warranties
regarding accuracy, completeness, reliability, suitability, uninterrupted operation, or results obtained from using the
Services.
8.2 Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, or
punitive damages; loss of profits, revenue, data, goodwill, or opportunities; or damages arising from use of or inability
to use the Services. Total liability shall not exceed amounts paid (if any) in the 12 months preceding the claim.
8.3 Exceptions
Nothing limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent
misrepresentation, or liabilities that cannot be limited under applicable law